Privacy Policy

Information We Collect

When you use our platform, we collect various types of information to provide you with the best possible experience. This includes information you provide directly and data collected automatically through your interactions with our services.

Personal Information: We collect information you provide when creating an account, such as your name, email address, phone number, and business details. For our Australian users, this may include your Australian Business Number (ABN) and relevant business registration details.

• Account registration details including name and contact information
• Financial information necessary for our services
• Communication records when you contact our support team
• Professional details related to your business leadership role
• Usage data and platform interaction history

How We Use Your Information

Your information helps us deliver personalized financial services and maintain the security of our platform. We use your data responsibly and only for legitimate business purposes that benefit your experience with duromexari.

Specifically, we use your information to:

• Provide personalized financial insights and recommendations
• Process transactions and maintain account security
• Send important updates about our services and your account
• Improve our platform based on user behavior and feedback
• Comply with legal requirements and financial regulations
• Offer customer support and resolve any issues you may encounter

Data Storage and Security

We take data security seriously and employ industry-standard measures to protect your information. Our servers are located in secure facilities, and we use encryption both in transit and at rest to safeguard your data.

Your information is stored on secure servers within Australia, ensuring compliance with local data protection requirements. We maintain regular backups and have disaster recovery procedures in place to protect against data loss.

• End-to-end encryption for all sensitive data transmissions
• Regular security audits and vulnerability assessments
• Multi-factor authentication requirements for account access
• Restricted access controls for our staff and systems
• Compliance with Australian Privacy Principles and relevant financial regulations

Third-Party Services

To provide comprehensive financial services, we work with trusted third-party providers. These partnerships allow us to offer enhanced features while maintaining strict data protection standards.

We carefully select our partners and ensure they meet our security standards. Any data sharing is governed by strict agreements that require these partners to protect your information with the same level of care we do.

Third-party services we may use include payment processors, analytics providers, and cloud infrastructure services. We ensure all partners comply with relevant privacy laws and maintain appropriate security measures.

Your Rights and Choices

You have significant control over your personal information and how it's used on our platform. We believe transparency and user control are fundamental to building trust and maintaining strong relationships with our users.

Your rights include:

• Access to all personal information we hold about you
• The right to correct any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal requirements
• Opt-out of non-essential communications and marketing
• Data portability - receive your data in a commonly used format
• Lodge complaints with relevant privacy authorities if needed

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account information is typically retained for the duration of your relationship with us, plus seven years afterward to comply with financial record-keeping requirements. Transaction data may be retained longer where required by Australian financial regulations.

When data is no longer needed, we securely delete or anonymize it according to industry best practices. You can request specific information about retention periods for different types of your personal data.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services. These small files help us understand how you use our platform and improve our services accordingly.

We use both essential cookies (required for basic functionality) and optional cookies (for analytics and personalization). You can control cookie settings through your browser, though disabling certain cookies may limit some platform features.

We also use analytics tools to understand user behavior and improve our platform. This data is aggregated and anonymized, helping us make data-driven decisions about platform improvements and new features.

International Transfers

While our primary operations and data storage are based in Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Any international data transfers comply with Australian privacy laws and include contractual protections to ensure your data receives equivalent protection regardless of location. We regularly review these arrangements to maintain the highest standards of data protection.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your account or via email, giving you time to review the updates.

Minor updates may be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you can close your account or contact us to discuss your concerns.