Refund Policy
Understanding your rights and our commitment to fair refund practices for all duromexari services and programs
Refund Eligibility
At duromexari, we stand behind the quality of our financial education programs and services. Refunds are available for eligible purchases within specified timeframes, subject to the terms outlined below. Our refund policy applies to all digital courses, coaching programs, and educational materials purchased through our platform.
All refund requests must be submitted within 30 days of initial purchase for digital products and 14 days for live coaching sessions or webinars.
Refund Process
How to Request Your Refund
Contact our customer service team at info@duromexari.com with your order details and reason for the refund request. Include your purchase confirmation number and registered email address.
Our team will review your request within 2-3 business days and verify your eligibility based on our refund criteria and purchase timeframe.
Once approved, your refund will be processed back to the original payment method within 5-10 business days, depending on your bank or payment provider.
You'll receive a confirmation email with refund details and timeline. Access to digital materials will be revoked upon refund completion.
Processing Timeframes
Credit Cards
Refunds typically appear within 3-5 business days after processing. Some banks may take up to 10 days to reflect the credit.
PayPal
PayPal refunds are usually instant once processed from our end. Check your PayPal account for immediate confirmation.
Bank Transfers
Direct bank transfer refunds may take 5-10 business days depending on your financial institution and location.
Refund Conditions
Certain conditions apply to our refund policy to ensure fairness for all customers. Digital course refunds are available if less than 25% of the content has been accessed. Live coaching sessions must be cancelled at least 24 hours in advance for full refund eligibility.
Promotional pricing, bundle deals, and discounted courses follow the same refund timeline but may be subject to proportional refund amounts. If you purchased multiple items as a bundle, partial refunds may be calculated based on individual item values.
Important Notice
Refunds are not available for courses completed beyond 25% of total content, personalized coaching sessions already conducted, or materials purchased more than 30 days ago. All refund decisions are final and non-transferable.
Special Circumstances
We understand that exceptional circumstances may arise. If you're experiencing financial hardship, technical issues preventing course access, or other significant challenges, please reach out to our team directly. We evaluate special cases individually and may offer alternative solutions including course credits, extended access periods, or payment plan modifications.
For corporate or bulk purchases, custom refund terms may apply as outlined in your specific purchase agreement. Group coaching programs and mastermind memberships have distinct refund policies communicated at the time of enrollment.